Return & Refund Policy

At Jagged X, we want you to be satisfied with your purchase. If you need assistance with a return, an order, or a product, we’re here to help.

30-Day Return Window

Returns must be requested within 30 days of the date the product is received.

To initiate a return and receive a Return Authorization (RA) Number, please contact us using either method:

Email: [email protected]
Call or Text: 623-850-8834

Our team can also be reached through either of these methods for order questions, product assistance, or any other help you may need.

Returns sent without an RA Number may be refused or experience delays in processing.

Return Eligibility

To be eligible for a return:

• The return must be requested within 30 days of delivery.
• Items must be new, unused, uninstalled, and in resalable condition unless the product is being returned due to a manufacturer defect.
• All original packaging, hardware, instructions, accessories, and other included items must be returned with the product.
• Products that have been installed, used, modified, damaged, or are missing components will be dealt with on a case-by-case basis.

Return Shipping

Customers are responsible for all return shipping costs unless the return is due to an approved manufacturer defect or an error made by Jagged X.

Manufacturer defect claims will be reviewed on a case-by-case basis. Please contact us before returning a defective product so we can determine the appropriate resolution.

Original shipping charges are non-refundable unless the return is the result of an error by Jagged X.

We strongly recommend using a trackable and insured shipping method when returning merchandise. Jagged X is not responsible for returned packages that are lost or damaged in transit.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method.

Please allow 2-4 business days after your return has been inspected for the refund to be processed. Your bank or credit card provider may require additional time for the refund to appear on your account.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible:

Email: [email protected]
Call or Text: 623-850-8834

Please include your order number, a description of the issue, and photos when applicable. Jagged X will review the claim and determine the appropriate resolution, which may include replacement, exchange, refund, or return shipping assistance.

Manufacturer warranties, when applicable, may be handled according to the individual manufacturer’s warranty policy.

Return Authorization

Receiving an RA Number does not guarantee that a return will qualify for a full refund. All returned merchandise is subject to inspection and the terms of this policy.

Please do not ship returns to Jagged X without first obtaining an RA Number.

Need Help?

We’re happy to help with returns, RA Numbers, order questions, product assistance, or other customer service needs.

Email: [email protected]
Call or Text: 623-850-8834