A Full Tour of Shock Therapy with Jagged X Summer Tour | Patents, Parts & What’s New in 2025

In this episode, we take you behind the scenes at Shock Therapy , a leader in off-road suspension tuning and innovation. Hosted by Steve, we tour their state-of-the-art facility in Phoenix and get an exclusive look at the cutting-edge technology, expert engineering, and top-tier service that make Shock Therapy a go-to name in the off-road world.

Whether you're running a Raptor, Jeep, UTV, or side-by-side, this tour shows you how Shock Therapy tunes, services, and upgrades suspension systems across all major brands — from Fox to King and beyond.

From patented designs to next-level tuning options and new tech like the QSC Load Leveling system, there’s something here for every kind of rider.

Let’s dive in!

Entering the Showroom – Innovation on Display

As soon as we walk through the door, we’re greeted by the showroom floor, which doubles as a retail and dealer sales hub. But what immediately catches the eye is the patent wall —a visual testament to Shock Therapy’s leadership in suspension technology.

The Patent Wall – A Testament to Engineering Excellence

With over 25 active patents , including designs for race racks, link systems, and crossover components, Shock Therapy continues to innovate year after year. Steve explains that they’ve run out of wall space, with more patents waiting to be added.

Fun fact: This isn’t just about numbers—it’s proof that Shock Therapy leads the way in suspension design and performance.

Retail & Dealer Sales – Your One-Stop Shop for Parts

Whether you're a local rider stopping by or a dealer placing an order, Shock Therapy offers everything from shock retainers to full steering racks ready for immediate shipment.

Assembly & Packaging – Precision from Start to Finish

Next, we head into the assembly area, where parts are scanned, assembled, and prepped for shipping. Every component—from small hardware to complete kits—is handled with care before making its way to the packaging department.

Laser Engraving & Robotics – Making Every Part Count

One of the most fascinating stops on the tour is the laser engraving station , where reservoir caps are engraved both upside down and right side up—depending on vehicle setup.

“We use a robot-assisted system that never calls in sick,” says Steve. “It always shows up to work.”

This level of automation ensures consistency and quality across every part that ships out.

Service Department – Where Performance Meets Reliability

The heart of Shock Therapy’s operation lies in its service department, where skilled technicians handle rebuilds, diagnostics, and installs for all types of vehicles—Raptors, Jeeps, trucks, and UTVs alike.

Day-in-Day-Out Suspension Work – What Goes Into a Rebuild?

With 5–6 drop-offs per day, the team stays busy. If a shock comes in damaged or leaking, it goes directly to the rebuild bay, where specialists like Kylie get it back in top condition.

When Should You Rebuild Your Shocks? Expert Advice

Steve recommends rebuilding your shocks every 2,500 to 3,000 miles to maintain peak performance. Signs it's time include:

• Oil buildup around the shock body
• Aerated oil (what Steve calls "pissed-off oil")
• Leaking seals or loss of adjustability

If you notice any of these symptoms, it’s time to send your shocks in for service.

Tip: You can also opt for resi cap replacements or nitrogen refills before a full rebuild becomes necessary.

East vs. West – Nationwide Support Through Two Facilities

To better serve customers across the country, Shock Therapy operates two full-service facilities:

• Phoenix, Arizona – Western U.S. support
• Charlotte, North Carolina – Eastern U.S. support

This split allows for faster turnaround times, especially for those living east of the Mississippi River.

Good news for Florida riders—you no longer have to ship shocks to Arizona when Charlotte is just up the road!

Cutting-Edge Tech – Fox x Shock Therapy Collaborations

Now let’s talk about the future of off-road performance. During the tour, Steve shows us some exciting new tech being developed in partnership with Fox Racing Shox, including:

Live Valve Tuning on the New Raptor R

The latest 3.2 Live Valve system includes both compression and rebound adjustment, allowing drivers to fine-tune ride quality based on terrain and driving style.

Whether you're cruising on the highway or flying through desert whoops, there’s a tune that fits your needs.

QSC Load Leveling – Revolutionizing Ride Height On-Demand

This groundbreaking system allows drivers to raise or lower the rear suspension by 1–3 inches at the flip of a switch using hydraulic pressure.

Use cases:

• Adding passengers or gear
• Adjusting for trail conditions
• Eliminating sag without manual preload adjustments

This system is already available on the Pro-R platform, with more applications coming soon.

Shipping & Customer Care – Getting It Right Every Time

Before parts or rebuilt shocks leave the building, they pass through the shipping department , where each package is vacuum-sealed in expanding foam to ensure safe delivery.

No more worrying about damaged goods—every box arrives in perfect condition.

Meet Elias – The Championship Shipper

And don’t forget to meet Elias, the reigning “Championship Shipper” who proudly wears the monthly belt award for fastest and most accurate shipping.

The competition is fierce—but Elias is confident he’ll hold onto the title this month.

Final Thoughts & How to Get Started

From patented technologies to fast rebuilds and innovative products like the QSC Load Leveling System, Shock Therapy continues to set the standard in off-road suspension.

Why Choose Shock Therapy?

• Over 25 patented suspension designs
• Two full-service locations nationwide
• Fast rebuild turnaround (2,500–3,000-mile recommended interval)
• Exclusive Fox collaborations and tuning options
• Premium packaging and customer service

Ready to Upgrade Your Ride?

If you're in Arizona, Jagged X Offroad is just a mile away from Shock Therapy and offers expert support for all your suspension needs. For everyone else, Shock Therapy has dealers nationwide and two full-service centers ready to help.

Pro tip: Start your dune prep now instead of waiting until fall. Beat the rush, take advantage of summer sales, and ensure your vehicle is dialed in before the season kicks off.